Wednesday, August 7, 2013

Important Red Tape: New Requirements for Criminal Background Checks

Perhaps without an awareness of the extra cost of doing business, the Chinese government now requires schools hiring a foreign expert to have the individual obtain a certificate of no criminal conviction from their home country. I have created a guide to help foreign experts from the US (see below).

Anybody who has taught in the US has been fingerprinted and gone through a similar background check. I think it is great that the Chinese government is implementing this new system to insure that China does not become a haven for pedophiles or other criminals who should not be around or influencing children; however, I am not sure they anticipated the work and money involved in the full, proper implementation of this policy.

A Guide to Criminal Background Checks for US Citizens in China

In July 2013, the Chinese government passed stringent new rules for foreign experts. Among the new requirements for people working as teachers is the presentation of an affidavit or certificate of no criminal conviction. In order to obtain this, there are several steps that you must undertake.
If you are a US citizen and have not yet come to China, you may go to your municipal police department or state police barracks to obtain the needed document. The responsible agency varies from state-to-state; a list of the responsible agencies appears at the end of this document.
If you are already in China and your local criminal background certificate-granting agency does not require you to appear in person, you may send for the necessary document by mail.
In New Hampshire, for instance, if you are not able to appear in person, you must submit a form and fee of $25 (cost in August, 2013) to the Central Repository for Criminal Records at the Department of Safety, Division of State Police. The form requires a notarized signature and the signature of the receiving party, if you are having the report sent directly to your firm or some person other than yourself. The cost for the report varies from state-to-state.

To obtain a notarized signature in Beijing, the easiest thing to do is to submit a request for an appointment with the US Embassy, but this is costly. The cost to get something notarized there is $50 and they do not take personal checks so you must pay with U.S. cash, equivalent RMB cash, traveler’s checks or credit cards (Visa, MasterCard, American Express, Diners Club, or Discover; U.S. dollars only). See for more details. If you live and work in another Chinese municipality, you may go to the local consulate, as well. For instance, in Changchun, you would need to travel to Shenyang to obtain a notarized signature. Expect for it to take a long time. My appointment for which I was punctual was for 10:45 (actually I was 15 minutes early) and I was not done until around 11:40.

The Chinese notary services, though local law enforcement may accept their signature (NH State Police said they would), proved, in my case, unwilling to sign and sent me to the US Embassy…of course, only after I had made a personal appearance with what they knew ahead of time were US documents.

The Criminal Offender Record Information (CORI) is given to Board certified, non-criminal justice agencies such as schools, day care centers, home health aides, youth athletic coaches, and municipal government agencies. Individuals may also obtain a copy of their personal criminal record. Listed below is the contact information for requesting CORI in all US states.

Criminal Justice Information Center
770 Washington Ave, Suite 350
Montgomery, AL 36310
(334) 242-4900

Dept. of Public Safety Records Section
450 Whitter Ave, Room 103
Juneau, AK 99801-1745
(907) 465-4343

Dept. of Public Safety Criminal Records
2102 W. Encanto Boulevard
Phoenix, AZ 85005
(602) 223-2222

Arkansas Crime Information Center
One Capitol Mall
Little Rock, AK 72201
(501) 682-2222
Dept. of Justice Records Review Unit
P.O. Box 903417
Sacramento, CA 94203
(916) 227-3849

Bureau of Special Investigations
690 Kipling Street, Suite 3000
Denver, CO 80215-5844
(303) 239-4208

State Police Bureau of Identification
1111 Country Road
Middletown, CT 06457-9294
(860) 685-8480
Fax (860) 685-8361

Bureau of Special Investigations
P.O. Box 430
Dover, DE 19903
(302) 739-5901

Metropolitan P.D. Criminal Records Section
300 Indiana Ave. NW MPD HQ Room 3055
Washington D.C. 20001
(202) 727-4245
Dept. of Law Enforcement CJIS Services
USB/Public Records PO Box 1489
Tallahassee, FL 32302
(850) 410-8109

Crime Information Center
PO Box370748
Decatur, GA 30037-0748
(404) 244-2601

Criminal Justice Data Center
465 S. King St, Room 101
Honolulu, HI 96813
(808) 587-3279

Bureau of Criminal Identification
700 S. Stratford Drive
Ste. 120
Meridian, ID 83642
(208) 884-7130

Bureau of Identification
260 North Chicago Street
Joliet, IL 60432-4075
(815) 740-5176
Fax (815)740-4401

Indiana State Police
Criminal History Limited Check
PO Box 6188
Indianapolis, IN 46206
(317) 233-2010

Division of Criminal Investigation
215 East 7th Street
Des Moines, IA 50319
(515) 725-6066

Bureau of Investigation
Attn: Criminal History Section
1620 South West Tyler Street
Topeka, KS 66612-1837
(785) 296-6518 or 1-800-452-6727

Kentucky State Police
Criminal Dissemination Center
100 Fair Oaks Lane
Frankfort, KY 40601
(502) 227-8700
Bureau of Criminal ID & Information
265 South Foster Drive
Baton Rouge, LA 70806
(225) 925-6095

Bureau of Identification
State House Station 42, 36 Hospital Street
Augusta, ME 04333
(207) 624-7240

CJIS Central Repository
PO Box 32708
Pikesville, MD 21282
(410) 764-4501
Criminal Offender Record Information (CORI) Services
200 Arlington Street, 2nd Floor, Suite 2200
Chelsea, MA 02150
Ph: (617) 660-4640
Fax: (617) 660-5973
Michigan State Police Headquarters
333 S. Grand Ave
PO Box 30634
Lansing, MI 48909
(517) 241-0621

Bureau of Criminal Apprehension
1430 Maryland Avenue E.
St. Paul, MN 55108
(651) 793-2400

Mississippi Department of Public Safety
Special Processing Unit
PO Box 958
Jackson, MS 39205
(601) 987-1212

State Highway Patrol
Annex Building
1510 East Elm Street
Jefferson City, MO 65101
(573) 526-6153

Dept. of Justice Identification Bureau
303 North Roberts, P.O. Box 201403
Helena, MT 59620-1405
(406) 444-3625

Nebraska State Patrol
Criminal Identification Division
3800 NW 12th Street-Suite A
Lincoln, NE 68521
(402) 471-4545

Nevada Department of Public Safety
333 West Nye Lane
Suite 100
Carson City, NV 89706
(775) 684-6262

New Hampshire Department of Public Safety
Division of State Police
10 Hazen Drive, Room 106
Concord, NH 03305
(603) 223-3867

State Police Records and ID Section
PO Box 7068
Trenton, NJ 08628-0068
(609) 882-2000 x2918

New Mexico State Police
PO Box 1628
Santa Fe, NM 87504-1628
(505) 827-9300

Division of Criminal Justice Services
4 Tower Place, Stuyvesant Plaza
Albany, NY 12203-3764
(518) 457-5837 or (800)262-3257

North Carolina Administrative Office of the Courts
P.O. Box 2448
Raleigh, NC 27602
(919) 890-1000

Bureau of Criminal Investigations
P.O. Box 1054
Bismarck, ND 58502
(701) 328-5500

Civilian Identification
PO Box 365
London, OH 43140

Bureau of Investigation Criminal History Unit
6600 North Harvey Place, Bldg 6, Suite 300
Oklahoma City, OK 73116
(405) 848-6724

Oregon State Police
Identification Services Section
3772 Portland Road NE
Salem, OR 97301

State Police, Central Repository-164
1800 Elmerton Ave
Harrisburg, PA 17110

Attorney General Bureau of Criminal ID
150 South Main Street
Providence, RI 02903
(401) 421-5268

State Law Enforcement Division
P.O. Box 21398
Columbia, SC 29221-1398
(803) 896-7043

Attorney General Division of Criminal Invest.
500 East Capitol Ave.
Pierre, SD 57501-5070
(605) 773-3331

Bureau of Investigation
901 R.S. Gass Boulevard
Nashville,TN 37210
(615) 744-4000
Dept. of Public Safety Crime Records
5805 North Lamar
Austin, TX 78752
(512) 424-2079

Department of Public Safety
Bureau of Criminal Identification
3888 West 5400 South
Salt Lake City, UT 84129
(801) 965-4445

Criminal Information Center
103 South Main Street
Waterbury, VT 05671-2101
(802) 244-8727

State Police Criminal Record Exchange
P.O. Box C-85076
Richmond, VA 23261-5076
(804) 674-6718

State Patrol Criminal History Division
P.O. Box 42633
Olympia, WA 98504-2633
(360) 534-2000

State Police Criminal Records
725 Jefferson Road
South Charleston, WV 25309
(304) 746-2170

Crime Information Bureau
P.O. Box 2688
Madison, WI 53701-2688
(608) 266-5764

Division of Criminal Investigation
208 South College Drive
Cheyenne, WY 82002

This guide was prepared by Alexander Lee for New Oriental and is meant as a guide. There is no guarantee that the information in this guide is current or accurate. 

Sunday, August 4, 2013

人山人海 "People Mountain, People Sea"

It has been many weeks since I last posted. I decided to leave my position in Changchun as Director of Studies for Perfect English's Adult Branch (aka "The Culture Club"), because I had been there for two and a half years and was ready for a new adventure.

I have left behind some fabulous students, who sent me off with great gifts of pu'er tea and a new handkerchief (just in time for I have had a summer cold for a week). The top English student in sophomore year at the top high school in Northeast China even gave me a traditional bamboo slat version of Sun Tsu's Art of War. I did not get a chance to say good-bye to my 13 year-old VIP student to whom I taught most of The Way Things Work and whom I helped prepare to pass the Grade 9 Trinity exam with distinction because he was in Canada and then Hainan for a rocket competition!

Deborah, my partner in crime, and I decided we wanted to see another part of the country before we possibly return to America...possibly together.

I will work for New Oriental, "the largest provider of private educational services in China. New Oriental teaches skills that give students a crucial competitive advantage in the workplace and help to improve their quality of life. Their wide range of educational programs, services and products include English and other foreign language training, overseas and domestic test preparation courses, all-subjects after school tutoring, primary and secondary school education, educational content and software as well as online education." End of corporate spiel.

I understand that I will get some opportunity as one of only a very few foreign experts employed by the company, to teach history, SSAT prep, and TOEFL classes for prep school-bound Chinese middle schoolers.

Deborah and I have moved into a fairly small apartment in the Dongzhimen neighborhood of Dongcheng District of Beijing (北京). The city's name translates into North Capital; Nanjing (formerly Nanking) is South Capital. I have visited the city probably eight times previously, most of which have been documented on this blog. I love it here and will continue to soak it up. I will be making a lot more money, but Deborah won't let me spend any of it...but we will get to that in a moment!

Lampan, Adils, and Torbjorn all assembled!
Tomorrow will be 91 F and today was hot, too. The air now at 1 AM is unhealthy with 157 on the 2.5 micron particulate matter scale. I am sitting in my new Torbjorn at my new Adils lit by my new Lampan, which are three of the five things that I was permitted to buy at IKEA. For the record, I am not a shopper, but I had never been to IKEA and it was an orgy of consumerism which I was eager to join.

While we waited for more than forty minutes for a taxi in the sort of Disneyland snaking queue that you also find at train stations and airports in China, the rest of the experience was just marvelous. We walked there from some ginormous five-story place where the cheapest desks started at 1000 RMB and then, at this Swedish mega-store, we spent less than US $100 on five fairly significant things. I have participated in the death of craftsmanship and enjoyed it. I have drunk of the cup of consumerism and reeled home to assemble an office with a screwdriver and bike wrench!

There is a saying in Chinese, "People mountain, people sea."  It was Saturday and there were thousands of people plowing through the circus, but some (more than the three pictured here) were tired!

Shoes off. Yuck!
Not just testing the pillow.
Mom and boy out cold!

Me posing with something I was not allowed to buy, but would have been a fun, retro way to display photographs. 
The first floor is a help yourself frenzy. 
This was the queue for the taxi or pedicab, if you dared.
It is now 2 PM. The crickets and cicadas are still chirping. The collective din of people's AC whirring and the swish of passing cars are all I can hear. I refuse to use the AC, just as I refuse to use the dryer function in our single-unit washer-dryer. It is enough that I enjoyed IKEA, is it not? I will follow the lead of the sleepers at IKEA and sign off.

Friday, July 26, 2013

Coal Deaths

I recently became the first follower of a new Twitter presence, entitled CoalDeaths. It is an important topic in China.

Beijing, China (Summer 2012)
Just this week, a mining accident for sulfur cost at least ten more lives, but that pales in comparison to the the fact that in 2007 China produced one third of the world's coal but had four fifths of coal fatalities. That was a good year--down to 1.44 deaths per million tons of coal mined versus a 2002 high of 5.8 deaths per million tons of coal mined. In real numbers, 6,995 people died mining coal that horrible year.

Just when you thought I could get no more morbid, the Proceedings of the National Academy of Science come out declaring that "the results [of their study] indicate that life expectancies are about 5.5 y (95% CI: 0.8, 10.2) lower in the north [of China] owing to an increased incidence of cardiorespiratory mortality." In other words, given the size of China's population about 2.5 billion life years have been peeled off my neighbors.

Nowhere is more affected than Beijing. Famous for its bad air days, today was no exception:

Beijing Air Quality Index: 154 - Unhealthy
( on Friday, Jul 26th 2013, 22:00 pm )

Even though it rained gently and there was a gentle, persistent breeze, the sky was soaked in the sepia tones of old photographs. Cars belched and factories emitted and the wheels of progress turned the world a little hotter.

Sunday, June 23, 2013

Cooking for Degrees: Air-conditioning in China

This week my girlfriend and I had to settle a disagreement by comparing Wikipedia's climate information about Xiamen and Chengdu. I thought Xiamen was probably hotter; she thought Chengdu. (I was right!) I also have an air-conditioner in my apartment, which many of my colleagues might envy, yet I refuse to turn it on. If I moved to Chengdu or Xiamen would my moralistic imposition of a "no AC" rule come to a halt, though? It is regularly 90-degrees Fahrenheit there and the humidity in both places leaves you wringing wet.

Today, a picture essay in China Daily shows 600 students in Wuhan sleeping on a gym floor to avoid the heat of their four-, six, and eight-person dormitory rooms.

Nearly 600 students sleep on the floor of an air-conditioned gymnasium to avoid the heat in their dormitories at Central China Normal University in Wuhan city, Hubei province, on June 21, 2013. [Photo/CFP]
Based on the large amounts of pink blankets, I assume that the girls, vastly outnumbered by boys in the general population of China, nevertheless occupied the much larger half of the gym. One must also assume that the black wall is a modesty screen--a prophylactic to hinder the mixing of the sexes. The caption of another photograph announces:
Nearly 600 students sleep on the floor of an air-conditioned gymnasium to avoid the heat in their dormitories at Central China Normal University in Wuhan city, Hubei province, on June 21, 2013. The university opened its gym to students as the heat wave lingered in the city. Besides the gym, all the university's air-conditioned venues, meeting rooms and halls are open to students, who are also provided with mats. The recent scorching weather in South China has triggered widespread complaints about the living conditions of university students, whose dormitories are not equipped with air conditioners. Some of them called for the university to install air conditioner in the dorms.
(Did the boys sleep in the classrooms and meeting halls, kicking the girls to the gym? That is one sociological question that preoccupies me as I gaze at this picture.)

Though I am loathe to take any advocacy position in China without first registering with the government, I want to come down solidly on the "Say No to AC" side of this argument. If you think that I am inhumane, please read Stan Cox's Losing Our Cool. (N.B. I have not read it, but have read the reviews and most of his articles on everything from "Handcuffing the Property Cops" to rationing.) We need to have this conversation and we cannot get it wrong. China and India--with millions more people living in Florida- and Arizona-like temperatures than the US--cannot get it wrong or we are doomed.

Hang Kei Ho, a graduate student  in UCL Geography was a runner-up in the annual UCL Graduate School Research  Images competition. His photograph, Air-conditioning in Hong Kong, showed patterns of air conditioning units in a Hong Kong high rise building.
Cox lays out the case succinctly in a WaPo piece from 2010 (now three years ago!). Did Obama and Xi Jinping discuss air-conditioning? I doubt it, but they ought to have made it a top priority. I am watching a building boom that seems oblivious to realities of this world. China cannot cave to its college kids on this point or humanity will pay the price.

Much of the research on thermal environments and student achievement is quite old. "Manning and Olsen (1964), in their study, concluded that air condition was considered to be the most critical factor in providing an optimum thermal environment for learning." While experts--perhaps funded by GE--have agreed since the 1960s that a cool environment breeds academic success, the discussion gets derailed when it becomes a battle between the "eco-nags" and the "comfort queens." In fact, we should be talking about re-design of our building stock and careful planning for future development that incorporates natural cooling...along with space for line-drying! We can re-examine our school year schedules and the length of the school day. There is much that can be done before we install the single biggest driver of peak electric power consumption. Necessitating more coal and nuclear plants spells certain disaster.

Tuesday, June 18, 2013

Chinese Immigrants: Yesterday and Today

Chinese immigrants first came to the U.S. in significant numbers more than a century and a half ago—mainly as low-skilled male laborers who mined, farmed, did laundry, ran restaurants, and built the railroads. They endured generations of officially sanctioned racial prejudice—including regulations that prohibited the immigration of Asian women; the Chinese Exclusion Act of 1882, which barred all new immigration from China; and both the Immigration Act of 1917 and the National Origins Act of 1924, which extended the immigration ban to include virtually all of Asia. (Pew Social Trends)

While "Asian Americans are the highest-income, best-educated and fastest-growing racial group in the United States. They are more satisfied than the general public with their lives, finances and the direction of the country, and they place more value than other Americans do on marriage, parenthood, hard work and career success," those from China, Korea, and  Vietnam are less fortunate than most Americans. Those from Japan, India, and the Philippines have a lower share living in poverty than the average American.

"The Japanese are the only group that is majority U.S. born (73% of the total population and 68% of adults); all other subgroups [of Asians] are majority foreign born."

Today, the Chinese diaspora in the US includes 4.01 million Chinese or roughly a quarter of America's Asian population. Only half of Chinese Americans are affiliated with a religion. We can, therefore, conclude that more than 2 million people of Chinese extraction came to America during their lifetime. Why did they come? Why were more than 700,000 immigrants born in Mainland China and Hong Kong granted green cards between 2001 and 2010?
  • More than one in ten employment-based green cards went to Chinese immigrants in 2010.
  • Chinese nationals received more asylum grants than any other nationality in 2010.
  • The People's Republic of China was the third most common birthplace for lawful permanent residents in 2010.
  • In 2010, roughly 1 percent of all unauthorized immigrants in the United States were from China.
These statistics contradict a conversation that I had yesterday with a highly-educated Chinese citizen. He portrayed most Chinese immigrants as people from specific villages in Fujian Province and Canton (interestingly, he did not call it Guangzhou, which is its Chinese name) who sneak in the way that Alex Kotlowitz's story in a New York Times' sponsored teen magazine describes. He told me about how people in Northern China, where he is from, have more value on education and that these villagers cannot read. (This kind of snobbery is rampant in the Northeast of the United States and, as a bona fide Brahmin, I find it bemusing rather than offensive. If I was from Alabama or Sichuan, I might not.)

In fact, as a whole Chinese Americans are high educational achievers. Even in the 1980 and 1990 Census "levels of educational attainment among Chinese Americans were significantly higher than those of the general U.S. population." It is true that in 2010, 62.8 percent of Chinese immigrants age 5 and older were limited English proficient (LEP), meaning that they reported speaking English less than "very well." However, LEP is not always a measure of education, but of how well you speak and where you learned. In the case of many Asians, since it is a self-assessment, the numbers may also be skewed by a higher incidence of humility! There are plenty of educated people who don't speak good English...or, rather, speak English well.

Kotlowitz is a respected and, in my view, highly respectable social critic. He did a service in this article by calling attention to "child trafficking" and describing how some illegal immigrants cheat the system, but I think he would be disappointed if he knew that his article was being misconstrued as the typical Chinese immigrants' story. Chinese immigrants were less likely than immigrants overall in 2010 to obtain lawful permanent residence through family-based channels. Among those immigrants from Mainland China and Hong Kong who obtained lawful permanent residence in 2010, a bit more than half (54.2 percent) did so through family-based routes, compared to about two-thirds (66.3 percent) of immigrants overall. Perhaps, Eastern Europeans and Sub-Saharan Africans are better at hustling in the rest of their clan than Chinese, but there is little evidence to support my friends' conclusions from our wide-ranging QQ chat-session yesterday. His claim that the Chinese are successfully whisking their families to America is not belied by the evidence:
MY FRIEND: Most of the Chinese immigrants are in the US ...are from Canton or Fujian province: peasants..who barely just finish 9th grade..they a lot of money to get smuggled into the Chinatowns in the US and work in the restaurants...after they land, they fake their stories in order to get asylum green cards..or something through fake marriages once they get their greens..they bring their whole family. 
ME: on what do you base this "fact"? 
MY FRIEND: And you don't know .. I thought you did.. Every Chinese in America knows 
My friend further painted a picture of most Chinese immigrants getting into America through using the schemes proposed by the crooked lawyers in this article: Immigration Fraud Investigation leads to Bust by FBI on East Broadway. He quoted, "To perpetuate these schemes, the law firms made up stories of persecution that often followed one of three fact patterns: (a) forced abortions performed pursuant to China’s family planning policy; (b) persecution based on the client’s belief in Christianity; or (c) political or ideological persecution, typically for membership in China’s Democratic Party or against followers of Falun Gong." These lawyers, in addition to perpetrating fraud or encouraging clients to do so, prayed on the worst fears of Americans about China. That said, a handful of lawyers encouraging fraud does not legitimately constitute the immigration policy of the United States. Most Chinese people are not pretending to be part of the Local Church or Falun Gong, feigning an abortion or waving their China Democratic Party credentials to get residency in America.

That a young Chinese man who attended a prestigious college in Boston could hold these views, speaks as much to the failures of media as it does to the indoctrination, propaganda, and rumor-mongering of both world powers' governments and educational systems. 

Apple's Customer Service for Americans in China Rots

"I'd not even make cidah with these manure-laden Apples." 
                                                  -disgruntled New Englander  

It is a beautiful day, but I am just miserable enough to sit here writing this therapeutic post about Apple's corporate misbehavior.

In April, I purchased an Apple iPhone 4S in America for use in China because they told us we could get it fixed easily if something were to go wrong. After less than a month, the incoming and outgoing phone and text functions ceased to work, but we could still use the Internet using Wi-fi. We went to an Authorized Apple Reseller who told us to call Apple-China who, in turn, told us they could not help and then to China Mobile to replace the SIM Card for 30RMB. Finally, we called Apple in America because it still did not work.

Kyle, a very nice technician who calls you back when you enter your telephone number on the Apple site, emailed me the names of five places in Changchun where we could bring the phone to get it fixed. This morning we went to one of these locations and they refused to help us. I sat down on their couch and began to chat with Apple in America on a laptop that we had brought with us.

Fragments of my conversation with Apple-US's iPhone Chat Support team follow:

Junior Advisor Harry [9:39 a.m.]: Ah I see. With repairing, it is the technicians call on if they are able to accept the device for repair.

Customer [9:39 a.m.]: this is unacceptable

Junior Advisor [9:40 a.m.]: To get the iPhone fixed Alexander, you can send it to a friend or family member to have it repaired on your behalf in the U.S.

Customer [9:42 a.m.]: this is what the warranty looks like: you tell us unequivocally that we can take it to [any of] these five places, we waste half a day to come here and now it is the tech's call so I have to spend more money to send it to a relative and then have a relative send it back?

Junior Advisor [9:43 a.m.]: I am so sorry Alexander you have been going through this! I know you have spent a lot of time and money to get this resolved! I am on your side on this issue and want to make sure that we get the iPhone repaired the proper way!!

Customer [9:45 a.m.]: You are well trained, but I don't care whose side you are on. I hope you are on Apple's side. This is unacceptable. I will go home now and write a blog post about this experience and see what my friends think.

Junior Advisor [9:46 a.m.]: I understand and I would feel the same way about all that has happened Alexander! I want to make sure that I am here to help you get this iPhone repaired!

Customer [9:47 a.m.]: so what are you going to do to help me with that? Pay for the shipping?

Advisor [9:49 a.m.]: I definitely wish I could Alexander but...

[There is an inexplicable escalation a bit later to a less helpful, more firm, and more senior "advisor." I feel for a second that I am getting somewhere.]

Senior Advisor Kevin [9:57 a.m.]: The warranty that comes with the phone states that Apple may restrict service of your device to the country of original purchase.

Customer [9:57 a.m.]: I am fine if you want to fix it in America. How are you going to get it there?

Senior Advisor [9:58 a.m.]: That will be up to you. Apple is not responsible for any additional cost incurred with getting the repair set up.

Customer [10:00 a.m.]: In fact, service "may" be restricted to there, but clearly is not since you people told us to bring it to this location to get it serviced

Advisor [10:01 a.m.]: I wish there was some way that I could help you here, Alexander. But if a repair center in China says they cannot perform the service needed, they cannot do it. I'm sorry that you were told they could definitely perform the service for you.

Customer [10:02 a.m.]: I am sorry that your company told me that there would be no problem buying it in American and using it in China

Advisor [10:03 a.m.]: Using it in China and having the device serviced in China are two completely different things. I really am sorry, Alexander.

Customer [10:04 a.m.]: but what they really meant was "as long as it works fine (for less than a month!) you will love our product". If you need it to get fixed, you are out of luck

Customer [10:05 a.m.]: I will send you a copy of my blog post, if you would like. I am a lawyer and will have a great deal of fun researching your warranty and the other people who have experienced similar misleading conversations

Senior Advisor [10:06 a.m.]: If you are wanting to pursue legal action in any way, I cannot continue this chat and you will need to contact Apple's legal department as I am not a legal representative of Apple.

Customer [10:07 a.m.]: I have not threatened legal action. I have informed you of PR action. If you would like to refer me to Marketing, I would be happy to tell them what I think.

Senior Advisor [10:08 a.m.]: You can find all of our contact information at this page.

Customer [10:09 a.m.]: I am not looking to speak to Marketing. I have wasted enough time. Do you have anything helpful to suggest?

Senior Advisor [10:09 a.m.]: Do you have any friends or family members in the US that you could ship the phone to so it can be serviced and mailed back to you? 

At this point, I did not ask if he was the Assistant Deputy Undersecretary from the Department of Redundancy Department at 1 Infinite Loop; Cupertino, CA 95014, U.S.A., but it was clear they were not going to help. I explained to him that shipping the most expensive item that I have purchased in several years via China Post is tantamount to negligence. 

I felt a bit bad about telling Harry that I did not care whose side he was on, but I am not so easily subdued with disarming, albeit disingenuous assurances of loyalty to the customer. A small company would not treat its customers like this. For a multinational that herds serfs from the countryside into its Foxcomm factories to manufacture their product for them, we clearly do not matter.

As it turns out, I should have bought the phone here in China because Apple was forced to apologize for its sub-standard Apple 4 and 4S after-sales service and, more to the point, they changed their policy here so that, "Now, Apple will offer full replacements of iPhone 4 and 4S instead of major repairs, adding a one-year warranty starting from the date of replacement." 

I have now read the warranty carefully. In relevant part, it states, "Apple reserves the right to change the method by which Apple may provide warranty service to you, and your Apple Product’s eligibility to receive a particular method of service." In other words, they can behave in an arbitrary and capricious fashion because they reserved the right to do so? "Service will be limited to the options available in the country where service is requested." This would seem to indicate that we are eligible for a full replacement with a one-year warranty per the aforementioned Reuters article.

Later, the warranty continues: "You may be responsible for shipping and handling charges if the Apple Product cannot be serviced in the country it is in." Shipping it to a friend or relative instead of shipping it directly to Apple does not seem to be implied by this nor a logical request for a company that sells expensive products.

Interestingly, many people who bought their iPhone in Hong Kong are experiencing the same problem, if their telephone carrier is China Mobile. The new cooperation between Apple and China may not extend to its biggest telephone carrier, but that is entirely speculation.

At least Siri would have asked me if she would like her to find a solution by searching the web.

Sunday, June 16, 2013

The Great Leapfrog Forward

250 million people moving to the city

Yesterday, I took my bicycle--that ancient vestige of Chinese civilization--and pedaled far out Renmin Dajie (People's Avenue), which is the main thoroughfare of Changchun. After I passed a major traffic detour, because they are building a subway here and Weixing Guangchang (Satellite Square) needed to be closed for major earth-moving equipment, I got to an area with some tremendous new governmental buildings, easily identified by the Chinese government's ubiquitous seal. For instance, one of them is 40,000 sq meters, or more than 120,000 sq. feet. It won first place international from Albert Speer and Partners the German architect and urban planning firm. Speer, Jr. is son of Albert Speer (1905-1981), who was Adolf Hitler's chief architect before assuming the office of Minister of Armaments and War Production for the Third Reich during World War II. His grandfather, Albert Friedrich Speer, was also an architect. DW Staff (jp) (20 April 2004). "Architect Sheds Father's Legacy in China". Deutsche Welle. Retrieved 6 January 2012.

While these buildings are awesome in their scale and architectural design, it was the new park alongside that I discovered which I found most delightful. Then I pedaled out behind the building and discovered a new section of the city. A new red-and-white striped power plant chimney has sprouted among more than two dozen 17-story apartment buildings under construction. This is the pace of growth in China.

CAIDA Administrative Committee Changchun of 40,000 sq. m.
This morning in the Old Grey Lady there was a piece by Ian Johnson about the magnitude of China's social engineering experiment. The cutesy video about how many cities you would need to encompass to equal 250,000,000 people is also worth comprehending, though (if you will indulge me to fall into the role of film critic) a bit tedious to watch all the way through. The article states, "In theory, new urbanites mean vast new opportunities for construction companies, public transportation, utilities and appliance makers, and a break from the cycle of farmers consuming only what they produce." [my emphasis] This is terrifying, but I fail to see how this is "in theory"; the experiment has already commenced on a gargantuan, irreversible scale. Does Haier want to conspire with State Grid to make sure there is an AC unit in very window in addition to a chicken in every pot? You bet.

James' troubling response in the comments on the article is typical of many Chinese with whom I speak:
I couldn't imagine how accurate the report of NY times can be before I read this article.Well,I in fact have been in China for 19 years,and that's my age.I have see many things that those farmers have experienced. Personally speaking, China need to develop, there is no question about it ,but sometimes(maybe most times)the approach is not that appropriate, I mean ,too fast.Besides,I wanna say sth about the image of China,it seems that in many people's eyes,China is a typical tyranny country.but most times,people live in China don't need to involve with government officials. I mean you can have a peaceful life without others give you troubles.After all,everybody get his own business to do,who care so much about government?And the government also don't have so much time to tell you what you should do or not,.
The first part, where he allows himself to be a bit critical, I can accept. The second section, where he defends the "typical tyranny" is what concerns me. There is a more elegant proverb--four characters in length--that states the precept that "James" posits:  天高皇帝远 or "Heaven is high, but the Emperor is far away." This widely-held belief (in some circles) is today, in fact, a figment of the bourgeoisie's mythology. For most of the hundreds of thousands of farmers who are "still excluded from national pension plans, putting pressure on relatives to provide" the reality of the government's sins of omission are perhaps more real than their sins of commission, but this sort of apathetic response is the deepest form of cynical disengagement from the meaningful processes of change.

A caption on one of the 16 photos that accompanied the article said, matter-of-factly, "Rural workers gathered in Chongqing in search of jobs as chefs. The cooks say that when they can get a job, they earn $325 to $1,100 a month, a huge improvement over tilling the fields." From my ivory tower, getting paid about a $1000 USD/month myself as a mere knowledge worker, I wonder if an increase in wages is equal to an improvement in life. I will let readers draw their own conclusions. The other question, though, is how many of the men squatting on this curbside will actually get a job as a chef and is what they project to be their salary (a huge range, by the way) representative of most chef jobs? Does $1,100 USD in Shanghai get you as far as $325 in Changchun? The caption begs these questions.

In conclusion, I would agree with the article that what is happening certainly brings to mind the Great Leap Forward, but it has worrisome attributes that make it appear to be the Great Leapfrog Forward in that the leapers must crawl over other people's broken backs to get to the front of the line. And how do you win this game?